HTML Assets show up disabled in Media Designer

[jacobmumm]

Just getting started with the DMS 5.3. I have added a few test html assets into the DMM, but when building a presentation in Media Designer, they show up grayed out, disabled. What is the reason for this?

[Marco Cassini · Accepted solution]

Hi Jacob,

Which element of the Designer are you using when trying to add the HTML asset? If you choose the "Media" element, it is expected you cannot load HTML in it. You should use the element "Playlist" with "All Media Types" in order to add HTML content.

Regards,

Marco

[jacobmumm]

Thanks, Marco. This was it. I would have discovered this, but I was using Media Designer in Google Chrome. For whatever reason, the performance of this flash application is extremely poor in Chrome. The mouse cursor has significant lag and the html asset in a playlist was not rendering (stayed black). After showing a coworker who brought it up in IE on his machine, I noticed the application behaving quite well despite the fact that his machine was older than mine. In any case, I have just tried as you suggested. I guess the answer is to have a single element playlist instead of dropping a single media asset onto the canvas.

Thank you for your help.

-Jake

[Marco Cassini]

Hi Jacob,

Glad to hear that was it. Yes, it is always recommended to use one of the officially supported browsers when you use the Digital Media Designer. Chrome is not part of the official list for DMS 5.3 as you can see at:

http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_3/dms/release/notes/dms53rn.html#wp260795

Regards,

Marco