02-13-2003 10:03 AM - edited 03-12-2019 10:41 PM
Hunt Group does not function.
to resolve the problem it's necessary to make a Stop and Start the Service Cisco Telephony Call Dispatcher in topic :serviceability/tool/controlcenter/.
Every day you must do that.
How to fix this problem
02-13-2003 02:45 PM
If you are having issues with your HUnt groups, I would fist advise that you ensure you are using Attendant console as opposed to the older Web Attendant.
Also ensure that you are follwing the guidelines for supported huntgroup configuration.
http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_data_sheet09186a0080092459.html
specifically:
Scalability
Thirty-two hunt groups (pilot numbers) per Cisco CallManager cluster
Sixteen hunt group members per hunt group
Two hunting algorithms: Longest Idle and First Available
As many call loops per attendant console as lines are configured on the controlled IP phone deviceAny loop may be assignable as a hunt group member
Ninety-six Cisco CallManager attendant consoles per cluster
Maximum of 16 x 32 = 512 simultaneous calls on as many as 96 configured attendant consoles
02-14-2003 12:47 AM
Thank for your help.
but, it is not my problem.I think that my hunt group is configured correctly. Must I open a case for this problem ?
Do you know my problem ?
Have you a URL with explanation of hunt group troublshooting ?
Regards
02-14-2003 06:27 AM
Hunt Groups on 3.3(2) are a lot better, you dont need to restart the TCD for changes.
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