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Highlighted
Beginner

I get the following error when trying to user Show & Share (HTTP Status 500)

I get the following error when I try to use Show and Share.   I have cycled the power on the server but still the same message.

How can I correct this?

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
     org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:541)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:435)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:378)
     org.springframework.security.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:109)
     org.springframework.security.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     com.cisco.vportal.services.security.VPAnonFilter.doFilter(VPAnonFilter.java:51)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.ui.ExceptionTranslationFilter.doFilterHttp(ExceptionTranslationFilter.java:101)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.wrapper.SecurityContextHolderAwareRequestFilter.doFilterHttp(SecurityContextHolderAwareRequestFilter.java:91)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.context.HttpSessionContextIntegrationFilter.doFilterHttp(HttpSessionContextIntegrationFilter.java:235)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.securechannel.ChannelProcessingFilter.doFilterHttp(ChannelProcessingFilter.java:116)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:175)
     org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
     org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

root cause

java.lang.NullPointerException
     org.apache.jsp.login_jsp._jspService(login_jsp.java:1002)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:393)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:378)
     org.springframework.security.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:109)
     org.springframework.security.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     com.cisco.vportal.services.security.VPAnonFilter.doFilter(VPAnonFilter.java:51)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.ui.ExceptionTranslationFilter.doFilterHttp(ExceptionTranslationFilter.java:101)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.wrapper.SecurityContextHolderAwareRequestFilter.doFilterHttp(SecurityContextHolderAwareRequestFilter.java:91)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.context.HttpSessionContextIntegrationFilter.doFilterHttp(HttpSessionContextIntegrationFilter.java:235)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.securechannel.ChannelProcessingFilter.doFilterHttp(ChannelProcessingFilter.java:116)
     org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
     org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
     org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:175)
     org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
     org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.14 logs.


Apache Tomcat/6.0.14

1 REPLY 1
Highlighted
Cisco Employee

Good morning,

Please, open a TAC service request to have this investigated further.

When you do, please, attach the exact steps you follow to get this error, as well as a sysreport from the Show and Share appliance.

Also, it would be good to confirm whether other users are also seeing the same error or not.

Regards

Daniel

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