I have a customer using ICD 3.0. They wish to be able to view how many callers in queue and the amount of time they have been waiting. Also they are trying to view the historical reports but there are no reports being generated for this month.... any ideas?
I am using CRA 2.2, but it is probably similiar to 3.0. There is a plugin that you download from the main menu in appliocation manager. Install it on the p.c. that you want the reporting to be accessed, you can do this on as many as you like. You then need to install the client icd desktop application. Then add them to the Resource group with all of the other attendants. You will need to give them access to the Application Manager menu, and they access Real time Reporting. There are tons of reporting tools there.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
(view in My Videos)
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...