Hi,
Can anyone tell me where I can find some decent documentation on how to
configure ICD extensions when only using softphones (no IP Phones
Involved). If I use the same line for the Primary and ICD extension, I
end up with Partial services on the JTAPI subsytem, or the "could not
open address message". If I configure 2 different extensions for every
user, one primary and one for ICD, the ICD extension will not ring on
the softphone (However the agent Status change to "In-session"). I have
opened a case with TAC num: C211464. The case is on priority 2 for 3
weeks now, and no one was able to provide me with the correct
information to configure my application.
Regards,
Ziad
