IM&P / Lync RCC Usage Report

[jclement]

Hello,

Is it possible to generate a call usage report for RCC usage from IM&P or CPA to determine how many Lync click to call attempts have been made?  So, far I haven't been successful in trying to locate a report that with these details:

Number of Calls:

Number of Users (I see the number of associations but we'd like to see the amount of employees that use the feature)

Length of Calls:

Timeframe of past 3 months

Our environment:  - CUCM - 10.5.2, IM&P - 10.5.2, CPA - 10.5.1

Thanks in advance for your help.

[Jaime Valencia]

I don't believe there's any report that will give you that information.

You could use CAR to get reports for calls from those DNs, but that would be all calls.

[jclement]

Thanks for the response Jamie.  Unfortunately for us, that suggestion wouldn't help.  We have every DN (over 7,000) configured with RCC enabled and wouldn't be able to filter a report to see actual usage for employees using the "click to call" functionality.