I'm creating an IVR in unity connection with call handler and i need to use certain greetings during working hour and different one during off-hours, in the attached pictures i saw the call handler have an active time which i think related , but when i go to the greetings in the call handler it shows (standard, closed, holiday) which i think i need the "closed" one and upload the greeting there for off-hours, but i dunno how the mechanic on how to make the greeting activate on "closed"? like will it activate on "closed" if it receives a call outside of active hours?
It’s managed by a schedule that you set as used by the call handler. When this return that it’s outside of open hours the closed greeting will be used. Otherwise it will use the standard greeting or the alternate if that is enabled. All this is covered in the administration guide for Unity Connection. For more details please see this document. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag.pdf
Page 87 cover greetings on a call handler and 106 cover schedules.
Yes. If not enabled it will not be used.
Alternate greeting can be used to override the standard and can be controlled by the users themselves. Busy greeting will be used if the call is sent to Unity by the use of call forward busy in CUCM. Again given that the greetings are in the enabled state.
No, it's used if the called directory number in CUCM is busy.