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incoming transfers vs. external

bodav
Level 1
Level 1

‎11-09-2004 05:18 PM - edited ‎03-13-2019 06:58 AM

Users have DID. When user is on a call and second call comes in they want it to roll to voicemail. No problem.

However, when a call comes in thru the switchboard and then transferred to them, if they are on a call, they want that transferred call to ring back to the operator. Can this be done?

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Sascha Monteiro
Level 6
Level 6

‎11-16-2004 11:22 AM

you can set different fwna on internal/external in ccm4.1 (but that is on new-product-hold..)

If your "switchboard" is a 3rd party CTI application, they might be able to take the call back on a timer which is shorter than the fwna timer.

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