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Internal Error (Interface busy)

verrante
Level 1
Level 1

I'have this messages from PRI to dial-peer for voicemail, but if i try to ipphone to voicemail respond correctly

Jul 6 14:46:33.880: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Interface busy): IEC=1.1.182.11.26.0 on callID 4531 GUID=94D34FEAED6311D9A21EF287C10E204F

ITS_Teleco#sh voice iec de 1.1.186.5.7.6

IEC Version: 1

Entity: 1 (Gateway)

Category: 186 (Signaling socket failure)

Subsystem: 5 (H323)

Error: 7 (Socket error)

Diagnostic Code: 6

3 Replies 3

a-vazquez
Level 6
Level 6

Check this bug-Id: CSCsa58719. your error message matches the one in the bug.

Hi there,

Can you provide more details please? I am having this same problem and I tried to check this bug but did my account did not give me access to check this specific bug.

Appreciate any assistance please, I really do not know why it is not working properly.

Thanks.

Assuming that you're running an IOS release newer than 5 years old the fix went into 12.4(2), you aren't hitting CSCsa58719.

It sounds like an issue with TCP sockets on the H323 leg.  Can you get:

debug voip ccapi inout

debug ip tcp trans

debug h225 asn1

debug h245 asn1

debug cch323 all

Collect via:

Router(config)# service sequence
Router(config)# service timestamps debug datetime msec
Router(config)# logging buffered 10000000 7
Router(config)# no logging con
Router(config)# no logging mon
Router(config)# voice iec syslog

Router# term len 0

Router# sh logg

Also post 'sh run' of the device.

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