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IP Phone Control Service (IPPCS)

paulegan1
Level 1
Level 1

‎11-22-2007 09:05 AM - edited ‎03-13-2019 04:44 PM

Hi...

My wish is to be able to display agent state on users IP Phones (7960) but without them having to log in each time.

Currently the agent state is only visable in the CTIOS display.

Is it possible to send this info to the phone as soon as the agent normally logs in via CTI ?

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Not applicable

‎11-28-2007 02:30 PM

try this link for developer support for customized features for CRS.

http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

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