IP Phone ring through headset only when idle

[jhindmarsh]

Is it possible to have the phone ring through the headset port only when the phone is idle? This ability was requested for a high density callcenter where phone rings are distracting and where agents use a dual earpiece headset.

[jbarcena]

On the CCMAdmin go to Device --> Phone, select the phone were you want to apply this change. Then go to each of the lines.

Under Line Settings for this Device you should see these settings:

Ring Setting (Phone Idle)

Ring Setting (Phone Active)**

You can select between flash only, beep, ring, ring once for each line.

HTH

//Jorge

[jhindmarsh]

Jorge,

Thanks for your response. I hqave looked at that option but that will not stop the phone ring when it is idle. It will still sound through the phone speaker.

This is a common function with other popular Callcenter products, except Cisco and IPCC. Also, having the callcenter application 'whisper' information through the headset as a phone ring is common also, but not with Cisco and IPCC.

Thanks

Jesse

[jorchard]

Choosing flash only should omit any audio notification and only present visual indication of an inbound call.

[jhindmarsh]

True, but an audible alert is still wanted, but only in the headset. I will contact our CAM and forward the feedback to them.

[jaylena123]

did you ever get a solution to this?  we have the same question