I'm having problem starting Cisco IP Softphones on some computers. There were no error during installation.
softphone version is 1.3.3.
Computer is running Windows 2000 Server OS, newly installed. Re-installed Softphone 3 times already. Also tried using 1.3.4 but the same problem.
Its also happening to another windows 2000 professional.
All computers except 2 are running ok with softphone.
Go to Control Panel, Ph's & Modems, click on Advanced tab. Do you see CiscoTSP001.tsp and MS H.323 Telphony services? Highlight CiscoTSP001 and click on Configure. Is the version the same as the Callmanager version? Check the other tabs as well and check settings. Go to Control Panel,Admin Tools, Services. Is Telephony running?
Both CiscoTSP001.tsp and MS H.323 TAPI Service provider is on the list of providers.
The CiscoTSP version is 3.3(0.2402) which is installed by softphone 1.3.3 by default. Same version used by all the softphones in the network.I tried installing the Cisco TSP separately that comes with callmanager, version 3.3(0.2403) still the same problem. I uninstall Softphone 1.3.3 and install 1.3.4, it uses ciscotsp 3.3(0.2404) still have the same problem. I also tried restarting the telephony service still with the same result.
From the Windows Control Panel, select Telephony (Windows 95/98/ME/NT) or
Phone and Modem Options (Windows 2000/XP).
-Click the Telephony Drivers tab (Windows 95/98/ME/NT) or Advanced tab
-Select Cisco TSP001.tsp in the selection box and click Configure...
-If you do not see the Cisco IP PBX Service Provider telephony driver in
the drop-down list box or if you see a list for ciscotsp.tsp, uninstall
Cisco IP SoftPhone and run the install program again.
-Configure (or verify) the following settings in the Cisco IP PBX Service
a. Click the User tab and re-enter the username and password assigned to
this user on the Cisco CallManager.
b. Click the CTI Manager tab and verify that the CallManager IP Address
radio button is enabled and that the correct IP address is displayed
for the Cisco CallManager. If the wrong IP address is displayed, enter
the correct address.
c. Click the Advanced tab and enter 15 in the "Synchronous Message Timeout"
-Restart the telephony service.
-Launch Cisco IP SoftPhone.
VERIFYING TSP CONFIGURATION ON THE SOFTPHONE:
Please verify that local TSP (Telephony Service Provider) is enabled on
the Cisco IP SoftPhone:
-Click the Settings toolbar icon.
-Click the Advanced tab.
-Verify that the User Name, the Password, the Primary CTI Manager and
(optionally) the backup CTI Manager are correct.
-If there are errors, make any required corrections to these fields and
restart the Telephony service:
For Windows 95/98/ME: Close all applications and wait for approximately
15 seconds. If this does not fix the problem, restart the computer.
For Windows NT/2000/XP: go to Windows Control Panel > open Services
(Windows NT) or Administrative Tools and then Services (Windows 2000/XP)
> select Telephony Service >
If the status is Started, click Stop and then Start > if you are unable
to stop the service, reboot the computer.
-Launch Cisco IP SoftPhone.
-Settings Update lines
Verify Network Connectivity:
-Open a DOS window or command prompt.
-Ping the callmanager server by IP address.
-If the ping timed out, try rebooting the PC.
Also veriy that you have a device associated to your ip phone in CCMAdmin
CCMAdmin --> User ---> Device Association
Also under user check the IP softphone option and type the ip address of your PC.
Are you finding that the softphone just doesn't start?
If so, the problem may be related to the JVM loaded on your machine. I've had this problem trying to run softphone on 2003 server. Although I've got the latest Sun JVM installed, Softphone doesn't start until I install the Microsoft JVM. Do a search in google for 'install microsoft jvm' to find a place to download it.
Its just the softphone not starting.
You right, MS JVM just solve the problem. I was thinking it was java problem too, but I installed the updated JVM from Sun. I couldn't find the MS JVM from MS Downloads. Google search did it.
I have had a similar problem and this is the solution:
Once you install the soft phone,the following 2 additional sw are installed in the c:\program files locations "Cisco TSP 3.2" and "Cisco TSP 3.3". un install the Cisco TSP 3.2 and install the Cisco TSP 3.3.
and ensure that you verify the setting mentioned in the previous posts. ir telephony and modem options.
The installation of SoftPhone also installs Cisco TSP. I had a similar problem when following an installation, the release notes for CCM 4.1(2) stipulate that the TSP version included with SoftPhone was supported.
However, I was unable to select a line, as none were present. I then installed the TSP from CCMAdmin Plugins which updated the TSP, following a restart the Lines were available to select.