12-13-2002 06:37 AM - edited 03-12-2019 09:57 PM
We have installed Softphone on multiple PC's and laptops all with the same issue. You can make the calls but there is no audio at all.
Could it be a port problem since the signaling is gettting though but not the actual call?
I am using a 3548-PWR switch with only the mgmt VLAN setup.
Also, we are using CCM 3.1. This is in a Lab environment with no routers.
Any help would be great!
12-13-2002 07:47 AM
Is it only outgoing audio? The caller can hear the called party, but not visa versa?
Geoff
12-13-2002 08:34 AM
No, we can not hear audio in either direction.
12-13-2002 09:13 AM
do you have the correct audio devices setup in softphone settings?
Geoff
12-13-2002 09:15 AM
When you say correct, everything looks correct. Even Netmeeting came up with the audio test and it workd fine.
12-13-2002 10:15 AM
okay, are you using speakers and a micrphone on the mancines, or are you using a headset? I would try going into control panel and setting whichever one as the default windows device, and then in softphone set it to use the default device.
geoff
12-13-2002 10:57 AM
I am using the speakers and Microphone on the laptop.
12-13-2002 11:04 AM
Hmmm... That is funny, so am I. Do you have softphone set to default devices?
Geoff
12-13-2002 11:07 AM
I sure do...
12-13-2002 12:16 PM
I'll do some digging, and see if I can find anything out over the weekend.
Geoff
12-13-2002 12:23 PM
Thanks for your help...
I think I am a littler closer to the problem though.... I cannot ping from the switch to the phones. Sounds like a good place to start... So much for having my ccie configure the switch.
12-22-2002 09:46 PM
I've had this problem before. If your CM is on a different vlan than your pc, make sure the device that is set up as the default gateway on the pc is able to route to the CM. Try to ping from the def gw to the CM and then from the def gw to the pc. It sounds like a simple routing or vlan issue.
12-23-2002 06:08 AM
Thanks for your help... You are correct, that was exactly the problem!
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