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IPCC 7.0 not working with antivirus

slizarraga
Beginner
Beginner

Hello,

Some days ago McAfee antivirus was installed in a Windows 2003 Server in which IPCC 7.0 is running. After the installation, the application went down so we took out the antivirus, restarted the server and then the IPCC went up.

Windows administration team is asking me which folders should not be checked by the antivirus, so it wont mess up with the IPCC.

Do you know where should I look for that information?

 

Thanks for your help!

1 Accepted Solution

Accepted Solutions

Manish Gogna
Cisco Employee
Cisco Employee

Hi,

With IPCC 7.0 you should be using Mcafee versions 8.0 / 8.0i / 8.5i or 8.7i as per the following link

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

There is no need to exclude any folders if you are using any of the above as these are tested and supported.

HTH

Manish

View solution in original post

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Hi,

With IPCC 7.0 you should be using Mcafee versions 8.0 / 8.0i / 8.5i or 8.7i as per the following link

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

There is no need to exclude any folders if you are using any of the above as these are tested and supported.

HTH

Manish

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