04-07-2004 05:04 PM - edited 03-13-2019 04:34 AM
Installing IPCC Express Enhanced version 3.5 with Call Manager 4.0. Attempting to login to XP agent workstation.
Everything looks normal up to the "Connecting to CTI Server" splash, after which the app completely stops. The fastcall.exe process is visible during the normal portion of the start up, but dies with the visual indications.
The debug log on the workstation looks normal until the last two lines pasted below.
17:44:19 04/07/2004 DEBUG10 PhoneDev CC0182 SetDeviceID - DeviceID[0] = 1204
17:44:19 04/07/2004 DEBUG10 PhoneDev PD0293 PhoneDevStartup: Initialization Successful
17:44:19 04/07/2004 DEBUG10 PhoneDev PD0370 Leaving PhoneDevStartup, just before ServerLogin()
17:44:19 04/07/2004 DEBUG100 fcCreateSession Begin classpath(.//CiscoJTAPIClient//lib;.//CiscoJTAPIClient//lib//javax//telephony;.//classes//splkJtapiServer.jar;.//CiscoJTAPIClient//lib//jtapi.jar;.//CiscoJTAPIClient//lib//jtracing.jar;) heartBeat(90)
17:44:23 04/07/2004 DEBUG10 PhoneDev PD1816 PhoneDevShutDown: Flushing the message queue...
17:44:23 04/07/2004 DEBUG10 PhoneDev PD1925 PhoneDevShutDown: Unexpected exception
No errors noted in the CRS logs or Event logs on either the workstation or the server. Any ideas would be greatly appreciated.
04-07-2004 09:07 PM
Hi,
The URL below specifies the troubleshooting tips for agent desktop logon problem(page 23)...
Regards
Yogi
04-07-2004 09:27 PM
Hi,
In addtion to the above also check the following...
1. Verify that you can do a nslookup of your CTI managers from the agent PC.
2. Are the agent's desktop plugged
directly to a switch port or is it plugged to the IP Phone?
Regards
Yogi
04-08-2004 08:51 AM
Yes, we can Nslookup to all servers from the workstation and they are all connected behind their IP Phones.
04-11-2004 10:03 PM
Hi,
Please do open a TAC case.
Regards
Yogi
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