09-19-2007 12:56 PM - edited 03-13-2019 04:27 PM
Does anyone know if it's possible to light the MWI light on the IPCC Agents' phones or ring an extension if there is a call in queue? I have a script that displays the number of calls in queue on the phone but would like some kind of notification. Thank you
10-01-2007 05:28 AM
If you are using UCCX with Call Manager you can simply have the IPCC Express Script dial the MWI ON extension when the Calls In Queue Gets above a certain level.
10-29-2007 06:32 PM
Do you have a sample script on how to do this?
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