IPMA - Selection of assistants to a manager

[j.leroux]

Hi there,

I have a client with that wants to have multiple assistants to a manager. This is not a problem, the problem comes in that the client want to set the "order" of the assistant selection. The primary assistant is OK, no problem there, but as soon as she goes offline the calls gets routed to the "3rd" assistant instead of the "2nd" assistant. Is there any way to set a priority or something like that so that the assistants is selected in a specified order?

Thanks!!

[jasyoung]

Unfortunately, that's not possible with IPMA at this time. You do have a concept of a primary assistant who handles their calls whenever they're available, but when the primary assistant isn't available, the selection of a backup assistant is more or less random. When we first started deploying IPMA, we and our customer filed enhancement request CSCeb20786 on this topic (among others). I have no indication that a fix is roadmapped or intended to be addressed soon.