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Beginner

Jabber Mobile doesn't stop ringing after pick up call via Jabber Client

Hello,

 

I have an issue with Jabber Mobile, I hope you can help!

 

  • If I pick up the call via Jabber Desktop Client, then my Jabber Mobile App doesn't stop ringing until I cancel the call!

 

Any ideas?

 

Thank you!!

3 REPLIES 3
Hall of Fame Cisco Employee

Re: Jabber Mobile doesn't stop ringing after pick up call via Jabber Client

Is this on-prem? MRA?

HTH

java

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Beginner

Re: Jabber Mobile doesn't stop ringing after pick up call via Jabber Client

Hello,

 

it is via MRA!

 

Cheers

Hall of Fame Cisco Employee

Re: Jabber Mobile doesn't stop ringing after pick up call via Jabber Client

Then you'll need to review CUCM and expressway logs to find out if CUCM stops sending the ring alert to the device, or not, and then take it from there.

HTH

java

if this helps, please rate
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