Jabber Update Voicemail Credentials

[Jes80]

Hello,

Jabber  windows 14.1.4   keep getting this prompt for voicemail credential.

I check UC profile is good and AD LDAP sync is good.  Anything else to check?

Thanks,

J

[b.winter]

Hi,
you also have AD authentication active?
What's the setting in your service profile of the parameter "Credentials source for voicemail service"?

[Jes80]

AD auth is active , as I can populate users in UCM from AD and also Unity.

Here is for service profile VM:

[Jonathan Schulenberg]

Is the UC Profile set to reuse CUCM credentials for voicemail?

Also ensure that the CUC mailbox is LDAP-integrated, not standalone or AXL. Username must match and CUC must be setup for LDAP Auth, of course.

[Jes80]

Is the UC Profile set to reuse CUCM credentials for voicemail?   -- Yes see in post for screen capture

• Also ensure that the CUC mailbox is LDAP-integrated, not standalone or AXL. Username must match and CUC must be setup for LDAP Auth, of course.  -- CUC is LDAP integrated, username in CUC is matched because imported from LDAP. Auth in CUC is verified to AD

Anything else to check?

[Jonathan Schulenberg]

That's odd. Is the user able to login to /ciscopca or /inbox on CUC with the same LDAP creds? In other words: is LDAP auth actually working on CUC? If yes, you're probably ready for a TAC case to review logs.

[Jes80]

Thanks Jon,

Login to PCA success with same LDAP credentials.  What maybe the issue?

Rgds,

J