Jabber: you cannot log in out of corporate network

[asmlicense]

Hello,

I have deployed Expressway E&C successfully. Everything seems fine internally, E and C Sip status is reachable. But when I try to login from outside of the corporate network Jabber says: you cannot log in out of corporate network. All DNS records have been added. EXP-e is in dual-nic mode. I tested 5066 and 7001 ports are open for Expressway, but generally I did static ip mapping through nat.

What can be a problem? Any clue to solve this problem?

Thank you

[Manish Gogna]

Hi,

Please ensure that your config is in place as per the following

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva34006/?reffering_site=dumpcr

HTH

Manish

[asmlicense]

Yes there is PTR record for EXP-e in internal DNS.

[Manish Gogna]

If the config is in place as per the config/deployment guides then the next thing that we need to check is the Diagnostic logs from Expressway for a failed login.

Manish

[asmlicense]

Let me review the whole document. I will attach logs soon.

[Manish Gogna]

Ok, this is the one that you can use to cross-check

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-9.pdf

Manish