I have recently purchased some ONEAC Convergent SeriesTM lightning protection devices. The packaging says it's designed for 10/100/1000BaseT Ethernet applications, including VoIP phones with PoE. However, when plugged in to these, our phones do not register. Does anyone have any experience using these, or similar, third party protective devices? We really need the extra protection, as this site is prone to lightning strikes. Thanks! -Beth
Did you try any other phone models??(just curious)
I would contact;
For technical assistance on ONEAC products or to place orders for batteries or other spare parts, the customer may contact ONEAC Technical Support at the following telephone numbers: For EDP and CP UPSs only:
Toll-free (customer service) 800-239-2257 Fax (customer service) 800-833-6829 For all other ONEAC products: Toll-free (USA) 800-327-8801, choose Option 3 Telephone (USA) 847-816-6000, ask for Technical Support Fax (USA) 847-816-0259 E-mail address firstname.lastname@example.org Telephone (Europe) +44 (0) 2380 610311 Fax (Europe) +44 (0) 2380 610852 Other Contact local distributor or reseller
I was using a 7945 Ip phone when I tested the device using a non-PoE switch. As you know, that worked fine.
I contacted ONEAC customer service, but they were little help. He had to look the device up himself - he was not familiar with the product. I may try to find a tech support line versus customer support. -Beth