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Missed Calls showing up for all lines

mgerron
Level 1
Level 1

We have users complaining that they are seeing missed calls from all lines on their phone and not just their own line. Is there any way to change it so that the missed calls are only for line 1 on the phone?

3 Replies 3

mmorris11
Level 4
Level 4

Sorry. That is the way it is with shared lines.

Mike,

The new 8.0.3 code for the 7961 and 7941 support line associations for the missed, placed and received calls. The calls will still show up but they will be able to determine what line the call was for. They just click a detail softkey to get additional information.

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a008068f380.html#wp40897

Looks like it's kinda a hodgepodge on which phones have this new feature and don't so you should hit the phone release notes to determine this.

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

Please rate any helpful posts

Thanks

Fred

Thanks for the urls.

It seems there is no such enhancement on 7960G phones at the moment. Thanks.