Hi Justin,
Are you using DC or AD?
Found CSCef82196
Condition:
- Install CCM 4.1(1.41)
- Run Plug-in for Active Directory
- Restart IIS Admin service
- Start CCMAdmin browser
- Go to User->Access Rights->Configure MLA Parameters page
- Make sure no error is displayed
- Go to User->Access Rights->User Group Page
Symptom:
Following error is seen :
An error occurred while the page was loading
mla.asp::isMLAAdminEnterpriseUser() Exception Err=-1
description=Operations error Cannot create
UMMLAProviderX!
Workaround:
Update MLAParameter table in the CM Database
for Name='MLAUserBase' with the correct value (for AD Userbase)
for Value
Example :
(name='MLAUserbase' and Value='cn=Users, dc=prijo,dc=cis,dc=com')
I also found this DDTS:
CSCef66945
Error on user group page after installation of Cisco Customer Direct
Symptom:
Error on user group page after installation of Cisco Customer Directory
Conditions:
Steps to reproduce
1.Enable MLA.
2.Install the Cisco Customer Directory Configuration Plugin.
3.Go to the user configuaration page.
4.The following error is seen.
An error occurred while the page was loading
Error Number: -1 Description: Operations error
Workaround:
none
But the one I mentioned at the beginning is the one you should use.
Let me know if the User Group contain any dashes (-)
CSCeh02679
Externally found moderate defect: Resolved (R)
Dash/Underscore is an invalid char in User Group Base but not for DNS/AD
The file that does the Group Base validation is
C:\CiscoWebs\Admin\includes\standard.js ; Line 131 defines the valid characters for it.
var maskForMLAUserGrpBase = maskAlphaNumeric + charComma + charEqual + charDot +
charSpace;
In order to support a "-":
var maskForMLAUserGrpBase = maskAlphaNumeric + charComma + charEqual + charDot + charSpace
+ charDash
//G
