MOH Audio Translator Not Working

[paul.m.phelps]

I dropped a 9KB .mp3 file into the DropMOHAudioSourceFilesHere folder on the CallManager Publisher server and the MOH Audio Translator does not appear to be automatically converting the file.

I stopped and restarted the Cisco MOH Audio Translator service but it did not trigger the processing of the file.

What am I missing here? Thanks

[mattcalderon · Accepted solution]

Check the permissions on the file you are trying to drop in the MOH folder. I have seen where incorrect permissions are a factor in translating.

[paul.m.phelps]

Excellent work! Promote ahead of peers!