Positive attitude, energy, and excellence in the contact center. Your contact center is, in many cases, the face of your company and the first line of communication that many of your customers reach out to when they want to talk to your company. Customer service representatives with positive attitudes, who exude energy and commitment to the company, and have the skills and knowledge to meet your customers demands, requests and questions can leave a lasting impression with your customers. How do you ensure your customer service representatives have the tools to do their job with energy, enthusiasm, and knowledge? Share some of your best practices for a successful contact center team.
Peter
Marketing Programs Manager
