MWI does not turn off

[fmarotta]

Hi,

I ran into this problem twice, where a persons MWI will not turn off and there are no new voice mails. The fix i found was to go into the persons inbox, select all, and mark them all as read then mark the e-mails back to being unread. When unity is set up to read your e-mail with TTS, does marking e-mails from read to unread toggle the MWI or will it only do that with messages from the unity system?

Thanks

Frank

[oliviers]

With TTS enabled, and when a Unity subscriber recieves a new e-mail, that should not enable MWI. Only an un-read voice mail will make the MWI go on, and it only takes one un-read voice mail to keep it on.

If in this situation again, we'd probably want to gather some traces. This doc can help...

http://www.cisco.com/warp/public/788/AVVID/Unity_MWI_Exchange.html

What it sounds like is that there really is an un-read voice mail left some where. To validate that, there's a filter that can be run on the user's mailbox in DohPropTest.exe. Let me know if you're interested in that.