11-04-2005 05:16 AM - edited 03-15-2019 03:49 AM
There are two secertaries need to answer two excutives when phones ring at the same time. Two excutives share two secertaries.
Orginally, I configured two excutives' extension at two secertaries's phone (share lines). They complaint that it is too confused four phones ring at the same time.
Here is what they want:
excutives one: 1111
excutives two: 2222
secertary one: 3333
secertary two: 4444
IF someone call excutives one, his phone rings first, after three or four rings, it forward to 3333 and 4444 at the same time.
IF someone call excutives two, his phone rings first, after three or four rings, it forward to 3333 and 4444 at the same time.
I call this feature DELAY RING. By the way our Mitel PBX has this feature.
I dont think CCM has this feature, but is there anyway to work around or get closed to this feature??
Thanks
Solved! Go to Solution.
11-04-2005 06:22 AM
First create 2 new VM profiles, one that masks to 1111, and second that masks to 2222
Second create 2 dummy cti ports with any 4 digit extensions, for example 5555, 6666
Apply the VM profiles to these ports repectively, and set callforwardall to VM
Create 2 hunt groups:
hunt group 1:
3333
4444
5555 - always route memeber checked
use broadcast ring algorithm
hunt group 2:
3333
4444
6666 - always hunt member checked
use broadcast ring algorithm
Apply hunt group 1 pilot DN to callforwardNoAnswer and if you want callForwardBusy to 1111, set the RNA timer to 15 seconds
Apply hunt group 2 pilot DN to callforwardNoAnswer and if you want callForwardBusy to 2222, set the RNA timer to 15 seconds
This way for example if call comes in to 1111, the phone will ring for 15 secods, after which it will be forwarded to 3333 and 4444, if none of them answer the call will be directed to 6666 which forwards the call to 1111 vm box.
This solution assumes callmanager 4+, if you have an earlier version you cannot use broadcast hunting, and the RNA timer needs to be global parameter.
Chris
11-04-2005 06:22 AM
First create 2 new VM profiles, one that masks to 1111, and second that masks to 2222
Second create 2 dummy cti ports with any 4 digit extensions, for example 5555, 6666
Apply the VM profiles to these ports repectively, and set callforwardall to VM
Create 2 hunt groups:
hunt group 1:
3333
4444
5555 - always route memeber checked
use broadcast ring algorithm
hunt group 2:
3333
4444
6666 - always hunt member checked
use broadcast ring algorithm
Apply hunt group 1 pilot DN to callforwardNoAnswer and if you want callForwardBusy to 1111, set the RNA timer to 15 seconds
Apply hunt group 2 pilot DN to callforwardNoAnswer and if you want callForwardBusy to 2222, set the RNA timer to 15 seconds
This way for example if call comes in to 1111, the phone will ring for 15 secods, after which it will be forwarded to 3333 and 4444, if none of them answer the call will be directed to 6666 which forwards the call to 1111 vm box.
This solution assumes callmanager 4+, if you have an earlier version you cannot use broadcast hunting, and the RNA timer needs to be global parameter.
Chris
11-05-2005 08:33 AM
Chris,
I got a little confuse about hunt group.
Is it under "Cisco CM Attendant Console" --> Pilot Point and Hunt Group
OR
under "Route Plan" --> "Route/Hunt" -->"Hunt List or Hunt Pilot"
I cant create Hunt Group without Pilot Point under "Cisco CM Attendant Console" if you are talking about creating hunt group there. So what is my pilot point number??
My CCM verison is 4.13sr1
Thanks
11-05-2005 12:05 PM
Either one should work ok.
I would suggest option 2. First create Line Group, including all the DNs, then Hunt List and assign the Line Group to it and last Hunt Pilot, assign the hunt list to the pilot.
These links should help:
Chris
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