Set the NLB to probe this URL on both nodes every 15 seconds :/TMSService/Booking.svc/Status/Health .But that is not an URL, What URL should be used for TMS Booking Service to work?
Also do I need to use the Virtual IP of the NLB for Phone Book as all the systems are dependent on TMS for Phone Book.
On Active Node: In Cisco TMS Application go to Administrative Tools > Configuration > Network Settings. Change the following IP address(es) and hostnames to the NLB's Virtual IP and Hostname: Event Notification> SNMP Traphost IP Address, - Advanced Network Settings for System on Internal LAN: all fields, Advanced Network Settings for Systems on Public Internet/Behind Firewall. Do I need to do this on Both Nodes ? Document only says on to do on Active Node.
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.