Outbound Call Report

[cairns-a]

I have a central CallMgr. I have a remote 2650 with FXO for local calls. Internal calls over the WAN

Using IPCC 3.1(2) and CallMgr 3.3.3

Question: How can I get a report of outbound calls to the PSTN via the FXO for the 2650 router?

I have looked throught the Historical Reports but have not found anything.

Thanks

Trae

[yogeswar]

Hi,

Specific reports to be looked into are...

Agent Detail Report shows "each call received or made by each agent".

"Detailed Call by Call CCDR Report" shows most of the information that is contained in the CCD table.

If you have the ICD Standard or Enhanced Historical Reporting package the Agent Detail Report has Detailed information about each call received or made by each agent . The information is in the DB and is and accessible via a custom reports.

You can refer the following URLs...

Understanding Cisco Customer Response Applications Historical Reporting:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/hist_rep/hradv.pdf

Cisco Customer Response Applications Database Schema 3.1:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/schema/index.htm

Creating Custom Reports:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/custrep.htm

Regards

Yogi