outbound dialing solution?

[wooliewillie]

Is there an outbound group dialing solution (predictive or progressive or whatever) available?

[adignan]

Are you talking IPCC Express or Enterprise?

Enterprise:

http://www.cisco.com/en/US/products/sw/custcosw/ps524/

Express:

1. We are working on .aef scripting to accomplish this.

2. www.magneticnorth.co.uk/ has an outbound dialing app for IPCCX.

[startryst]

Could you email me one?

Thanks

[startryst]

Does IPCC Express script can accomplish outbound solution?

[yogeswar]

Hi,

The Editor offers a Place Call step that can be used to initiate a call. However, there are no Conference or Consult Transfer steps exposed. This means that once you initiate a Place Call, your only option to connect that called party to someone is to Redirect that contact. You can find information on this step in the Editor Step reference guide.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Do note that the workflow/application that will use this step does need to be triggered someway. You can use HTTP triggers to do this.

Regards

Yogi

[wooliewillie]

Yogi and others, thanks. I have alot to learn about Cisco's voice offerings, before I can really understand the pros/cons of the answers. I am just now getting ready to take my CCNA exam, which will allow me to take the voice specialty exams. Is this the path needed to understand the answers above?

[startryst]

Could you please give me an example of how to make use of IPCC Express outbound solution?

Thanks