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Overflow in CCM - WebAttendant based on time waited

vk
Level 1
Level 1

‎03-13-2002 01:42 AM - edited ‎03-12-2019 02:47 PM

Does CCM offer some overflow function in WebAttendant based on the time the customers have jumped around in the Hunt Group. If customers have waited some specific time without beeing answered they will be routed to some person that will only get those overflowed calls.

Vidir

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j.ayres
Level 1
Level 1

‎03-13-2002 03:34 AM

This function is not available for WebAttendant huntgroups/pilot points. It is possible with third-party operator consoles such as that from Arc Solutions (www.arcsolutions.com/cisco).

Justin

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vk
Level 1
Level 1
In response to j.ayres

‎03-13-2002 03:59 AM

Thanks Justin

Vidir

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