Password reset on AS7100 Encoder

[micahschlarb]

Is there a way to password reset the admin accounts on the AS7100 Encoder?

I can't seem to find any documentation on this.

Remote desktop doesn't help since it's the default (and only admin) account that needs to have it's password reset.

Thanks in advance.

[islam.kamal]

Hello

did you forget your password?.Did you know that the default username and password for As7100 as th below?.

User Name: admin

Password: encAdm1n

The initial encoder user name is:

User Name: user

Password: encUs3rs

other thing , you can change your credentials  from , system -user accounts . Please if your have more clarrification , please share with us to get your issue.

Thank you

islam

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[micahschlarb]

Yes as stated we need to reset the password for the default admin account.

[islam.kamal]

Hi Micah

I have searched and talked with many people regarding your issue , without any result. I think only people who have the answer Cisco developers for AS7100 , please find the below link which i hope help you to get your answer. Just open a case and tell Cisco your problem , after 24 hours you will get an answer. Please if you get a solution , i hope to share with us . Best of luck

http://www.cisco.com/go/pdihelpdesk

Thanks

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[blackey]

The only real way to reset the Admin ID is to reimage the 7100.   This can be done by attaching a keyboard and monitor to the appliance.  It restores the system from a default partition a lot like a home PC recovery partition.   There is a recovery menuing system before windows launch.  Contact support for the instructions on what choices etc.