I am moving off of another UM platform and back to Unity (now Unity Connection) after a decade. Under our current UM, I am able to export out a list of users per campus or department (basically, per organizational unit) then use PowerShell to assign a "personal operator" to each user. This way when a caller presses 0 during the user's greeting the caller gets routed to a local receptionist rather than the central office receptionist.
I have looked around but not found anything documenting how to accomplish this under CUC. It may just be because I am using the wrong search terms, but I really need this functionality under CUC. Any ideas or suggestions? Thank you.
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So sounds like you just want to set the zero out location, this could be set individual under each user voicemail. It is just a caller input setting.
This could be set via a user template so as users are created they have the right operator, basically another voicemail user.
if users are already set up you can use bat to update this caller input setting for each user.
let me know if you need more info, or if I didn’t understand the request.
I am unfamiliar with CUPI. How do I get/use it? I've dug around on Cisco.com but haven't found a starting point for using it. I'm not a programmer, but I learned PowerShell to get done what I needed. Any guidance would be appreciated.