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Phone restarts in remote location

cpi
Level 1
Level 1

We have a location in Dublin Ireland with about 20 phones, all with expansion modules on them. They connect back to the states over a masergy DS3 to our location in illinois where the cm cluster resides.

The problem is we have phones restarting there about 2 every day, and it is random phones that restart. I have placed the latest phone load on all the phones, and have changed the keep alive to a higher time out. I've checked on all the routers and switches in between and there are no errors, such as dropped packets.

The stangest simptom of all is the it all started happening when we upgraded from 3.1.4b to 3.3.3

Any help would be greatly appreaciated.

1 Reply 1

mchin345
Level 6
Level 6

I think your are running into a bug here. The cisco bug-Id is:CSCdz58455.