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phone template problem in BAT

matthew.kershaw
Level 1
Level 1

I'm trying to set up some devices using the Bulk Administration Tool. To start I need to create a phone template. When I try to insert a new phone template, I get a strange error ("Error No. No path found"). This is strange as the paths for the XMLtemp files - C:\Program Files\Cisco\Bin\Xmltemp\Xml - is there on the Publisher, and the path where the templates end up - C:\CiscoWebs\BAT\Templates\PhoneTemplates - is also there. User permissions seem to be set properly as well.

On a related note, when I go to the 'Phone Template' UI on BAT, in the left nav the message "Error in retrieving Phone Templates" appears. Has anyone seen this?

3 Replies 3

matthew.kershaw
Level 1
Level 1

Forgot to mention, running 3.3(3)sr4a ... haven't seen this on any of my other lab servers running this same version.

f.meola
Level 1
Level 1

Matthew,

Yes i get the exact same. However i got it on upgrading from 333 to 334. Couldn't shake it off when upgraded to 334sr1a. IIS looks fine, NTFS permissions look fine. Suspect Java althougt can't be certain.

Has anyone resolved this issue? I am having the same problem.