playing MP4 videos on 4400 dmp

[RACotreau]

Hi, it looks like MP4 is a supported file type -- at least in the media library on the DMM.  But, the videos do not play, all I get is a blank screen.  any suggestions?

Rose Ann

[fbergamo]

Hi Rose,

Please review the "Table 2. Cisco Digital Media Player 4400G Product Specifications" in the DMP 4400G Data Sheet:

http://www.cisco.com/en/US/prod/collateral/video/ps9339/ps7220/data_sheet_c78-480272.html

You can't tell if the video will be supported just by its file extention. You need to check its video container, video codec, audio codec, etc.

You may use Media Info (http://mediainfo.sourceforge.net) to check the details on your video file.

I hope it helps.

Fabio Bergamo

Cisco TAC

[panayiotiscy]

Hi Rose,

I had the same issue for one of our customers.

What i did in order to overcome this was/is the following

Use the .mp4 video file and rename it to .mpg .Then upload it/utilize it in DMM.

This should  work for you!