Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
439
Views
0
Helpful
2
Replies

Poor Voice quality from softponne to PSTN

g.gudmundsson
Level 1
Level 1

‎01-12-2001 04:27 PM - edited ‎03-12-2019 11:00 AM

When using softphone to call an IP phone the voice quality is exelent but when calling out throught the gateway with softphone the voice from the softphone is of poor quality. This does not happen when using 7960 for the same outward call.

Labels:
0 Helpful
2 Replies 2

Markus Schneider
Cisco Employee
Cisco Employee

‎01-14-2001 06:00 PM

Is it only the PSTN side that hears the poor voice quality? Is the PC with with softphone on the same VLAN (if there are any VLANs) as the 7960's? If all is going well, there shouldn't be a problem...I've used the softphone for that exact situation and it works fine. What kind of a gateway is this?

0 Helpful

g.gudmundsson
Level 1
Level 1
In response to Markus Schneider

‎01-16-2001 03:34 AM

Yes it is only the PSTN side that hears the poor voice quality. I am not using VLAN for this and the gateway is 2600 with NM-HDV-1E1-30

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents