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albert.rodriguez
Beginner

Predictive Dialer Solution for Call Manager

Hi,

Does anyone know of a Predictive Dialer Solution for Call Manager?

Thanks!

8 REPLIES 8
o.jamil
Beginner

Hi,

As far as I know Cisco has a predictive dialer only for IPCC call center. Also, it is planned to release another one for Lucent Definity in about 2-3 months.

What is the predictive dialer solution for IPCC call center ?

Where can i get more information of dialer solution for IPCC ?

The dialer solution is called Blended Agent, please contact your Cisco Sales Account for more informations. It is available for ICM solutions integrated with a Lucent Definity G3 ACD and would be soon available for IPCC.

Predictive dialer is making outbound calls feature. The dialing it initiated automatically by the system, which then directs the call to an agent. It usually used to manage campaigns.

IPCC call center is call center base on IP (Voice over IP).

For more info: http://newsroom.cisco.com/dlls/prod_073101b.html

There is no much information there but this is what I have found on the spot

We have a solution for Outbound based on JTAPI that works with Call Manager (No ICM). Hence the agents are configured in the Dialer and they login into the Dialer to be used for automated Outbound calls.

You can contact me if you need more information.

Kamesh Chidambaram

kamesh@hp.com

Hi, has anyone been using an outbound system with call manager without IPCC?

michael_oldham
Beginner

HP offer a progressive dialer on Call Manager.

Please email me with your phone number and we can discuss this furthur.

Albert,

can you please email me the brochure and the white paper?

It would be a god-send for my presentation tomorrow.

vic

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