Re: Predictive Dialer Solution for Call Manager

albert.rodriguez · ‎03-02-2002

Hi,

Does anyone know of a Predictive Dialer Solution for Call Manager?

Thanks!

o.jamil · ‎03-02-2002

Hi,

As far as I know Cisco has a predictive dialer only for IPCC call center. Also, it is planned to release another one for Lucent Definity in about 2-3 months.

kamesh · ‎03-02-2002

What is the predictive dialer solution for IPCC call center ?

Where can i get more information of dialer solution for IPCC ?

Riccardo Bua · ‎03-02-2002

The dialer solution is called Blended Agent, please contact your Cisco Sales Account for more informations. It is available for ICM solutions integrated with a Lucent Definity G3 ACD and would be soon available for IPCC.

o.jamil · ‎03-02-2002

Predictive dialer is making outbound calls feature. The dialing it initiated automatically by the system, which then directs the call to an agent. It usually used to manage campaigns.

IPCC call center is call center base on IP (Voice over IP).

For more info: http://newsroom.cisco.com/dlls/prod_073101b.html

There is no much information there but this is what I have found on the spot

kamesh · ‎03-04-2002

We have a solution for Outbound based on JTAPI that works with Call Manager (No ICM). Hence the agents are configured in the Dialer and they login into the Dialer to be used for automated Outbound calls.

You can contact me if you need more information.

Kamesh Chidambaram

kamesh@hp.com

victor · ‎12-02-2002

Hi, has anyone been using an outbound system with call manager without IPCC?

michael_oldham · ‎03-05-2002

HP offer a progressive dialer on Call Manager.

Please email me with your phone number and we can discuss this furthur.

victor · ‎12-02-2002

Albert,

can you please email me the brochure and the white paper?

It would be a god-send for my presentation tomorrow.

vic