For many of us the first introduction of presence and instant messaging in our personal lives has been through one of consumer instant messaging applications such as Yahoo, MSN, Google Talk and others. As many businesses adopt presence and instant messaging in enterprise businesses, we are beginning to see use of presence enabled business applications beyond instant messaging. For instance, with the Cisco Unified Expert Advisor,presence can now be used to expand the scope of the contact center by allowing presence-enabled enterprise knowledge workers to handle incoming customer calls without the need for the rigid tools and business rules typically found in formal contact centers.
We would be interested in hearing more examples that you might have come across or are working on where presence technology is being used beyond instant messaging to enhance your business?
Hello,the solutions suggested here in the community for updating the VMWare version on a BE6K are no longer relevant.Customer has VMware 6.x and would like to upgrade to 7.x, PUT has been replaced by MCE, I cannot find a way to update VMWare LICs there. H...
I'm a member of the UX Research team for Webex and am looking for Control Hub users who 1) frequently use the Meeting Engagement tab of Analytics and 2) whose organization has already signed an MUBTA with Cisco.
If that sounds like yo...
Meet the Authors Event - Leveraging SBCs to Empower a Changing World of Collaboration
(Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris)
This event will have place on Tuesday 16th, February 2020 at 10hrs PD...
on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App.
Very useful for partners and for customers t...