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pmilliga
Contributor

Putting the Customer First

The customer is king. Is this true in your contact center? What lengths is your company going to to make this statement a reality? Do you focus on reducing wait times? Is there always a live person available to take a customer call? Have you expanded self service options to be easy to follow, flexible and informative? Tell us how you have put the customer first.

Peter

Marketing Programs Manager

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Spotlight Awards 2021