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Questions on automatic pruning setting on Mediasense

nick.wong_2
Level 1
Level 1

Hi all,

I have a question that SRND mentioned that the support for the Search and Play application is limited to clusters with a maximum of 400,000 sessions in the database. In this case, we need to set the retention period for 1 years. However, if the customer want to keep the calls for 7 years. Can it be done by setting the archive to sftp? Can the search and play function find the calls archived to SFTP while the calls in the local mediasense has pruned already?

Thanks

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Hi Nick,

Please check the following link

https://ciscomarketing.jiveon.com/thread/47896

 

Manish

- Do rate helpful posts -

Thanks Manish.

 

But it seems like we can only do searching in folder/file level. How can we search the calls by using the search and play plugins? Besides, the SRND mentioned that it supports for the Search and Play application is limited to clusters with a maximum of 400,000 sessions in the database. Is that mean we cannot set the retention as 5 or 7 years?

Hi Nick,

I found this for Mediasense 11.x

Search for an Archive Call

With the Archival feature, the recordings are archived on a remote SFTP server and may not be available locally. MediaSense Search and Play provides the ability to search these archived recordings stored on the remote SFTP server using the Archive Calls tab. To enable archive search in MediaSense Search and Play, check the Enable Search on Archived Recordings check box in the MediaSense Archive Configuration screen. For more information, see Archival. You can search for all the archived recordings except associated sessions. Currently, you can search the archived records by session ID, participant ID, and date range only.

 

More details here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/User_Guide/CUMS_BK_M5B01864_00_ms-user-guide-11/mediasense___overview.html

The retention period or storage maximum is mentioned to be 60 TB per cluster ( SAN storage ), however there is no mention of this limit in case of SFTP in the design guide.

 

Manish

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