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Beginner

Record voice conversation?

Is there a utility that will allow a manager to listen to and record voice conversations to call agents?

4 REPLIES 4
Beginner

Re: Record voice conversation?

There is a 3rd party application you can get that will do this. Here is the link to the website.

http://www.eyretel.com/

Thank you,

-Mckee

Beginner

Re: Record voice conversation?

Does this product require Cisco contact center software underneath it - or can it stand alone?

Also - does anyone know if Cisco is considering doing anything to unbundle or otherwise segment the Call Center product line - by that I mean we are a small University with a 16-agent call center - but they only do outbound calling for recruiting...

The existing IPCC are enormously expensive for this size and one-directional call center implementation and yet we desperately need 20-30% of the functionality in those products...

Thanks!

- Ken

Beginner

Re: Record voice conversation?

It can standalone.

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Beginner

Re: Record voice conversation?

Is there an eval version of the software?

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