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Recording outbound calls

dshumake
Level 4
Level 4

‎07-27-2016 03:15 PM - edited ‎03-13-2019 09:32 PM

what is recommended solution to record all outbound calls on one phone

thanks inadvance.

ds

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4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

‎07-27-2016 05:34 PM

You need to mention what you currently have in order to get any kind of assistance, is this CUCM??? CME??? version???

HTH

java

if this helps, please rate
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dshumake
Level 4
Level 4
In response to Jaime Valencia

‎07-27-2016 08:33 PM

yes, that would help.

ucm 10.5.2 on a remote site over mpls.  100mb link

currently running g711 everywhere.

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Jaime Valencia
Cisco Employee
Cisco Employee
In response to dshumake

‎07-28-2016 08:16 AM

From Cisco, you can use Mediasense, there are several 3rd party tools, if you're really just looking to get one phone to be recorded, if you have CUC, you can configure it to be recorded, but it would be a manual procedure.

HTH

java

if this helps, please rate
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dshumake
Level 4
Level 4
In response to Jaime Valencia

‎07-28-2016 10:14 AM

wanted to stay from mediasense.  looks like i may have to revisit that option. CUC will not work do to this need tobe automated

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