08-06-2020 08:25 PM
Hi,
Sorry this is my first time asking in the forum. i want to ask about Remote Expert Mobile.
from this document: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_mobile_1161/design/guide/Cisco_Remote_Expert_Mobile_11_6_1_10000_7_Design_Guide.pdf on page 9 i already find call flow from devices to the agent. is there any reference about signaling time that needed from call until it ringing to the agent that answer the call?
thanks
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