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RingBack Tone

ccr_cisco
Level 1
Level 1

‎10-01-2007 07:58 AM - edited ‎03-13-2019 04:28 PM

Hi,

Is it possible to change the ringback tone for a device (or for a cti port)

I'd like to play a welcome prompt during ringing (before the agent take the call) for a helpdesk service.

Thanks for your help.

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aherraez77
Level 1
Level 1

‎10-02-2007 08:33 AM

Hi

I think that you need some kind of IVR that play the welcome prompt and after that, the call is transfered to the agent.

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