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RingBack Tone

Hi,

Is it possible to change the ringback tone for a device (or for a cti port)

I'd like to play a welcome prompt during ringing (before the agent take the call) for a helpdesk service.

Thanks for your help.

1 REPLY 1
Highlighted
Beginner

Re: RingBack Tone

Hi

I think that you need some kind of IVR that play the welcome prompt and after that, the call is transfered to the agent.