Ringtone will not play

[jmachiggins]

I have installed a new ring tone on a 4.1.3 CallManager cluster. I modified the XML file and restarted the TFTP server. I can see the tone, but it will not play. Anyone run into this before?

Thanks.

Justin

[egrinkin1]

Hi Justin,

Did you create and upload a new Ringlist.xml?

I just worked on this today in CUCM 6.0. The new Ringlist.xml did not work because I named it RingList.xml. Once I renamed the file with the lower case "L" and uploaded it, the new ring tones were available.

Good luck and let me know if this helps!

[jmachiggins]

This is a windows system so I just edited the existing file. Thanks though.

Justin

[egrinkin1]

Ah the good old days. Good old days + Windows OS?

I'm sure you did this already, but you moved the raw files into the same folder right?

[jmachiggins]

Yeah. I moved it there. Everything looks right it just won't play.

[egrinkin1]

Sorry I can't help J.

Good luck!