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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

self portal care

when users try to login to self portal care they succeed but some user can edit general settings and some cann't and continous to load like attached

4 REPLIES 4
Hall of Fame Cisco Employee

Are they using a browser

Are they using a browser supported with self care portal??

HTH

java

if this helps, please rate
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Beginner

yes because some users have

yes because some users have this error and some user doesn't have this error and i have tried it from different browsers it is not a browser issue

Cisco Employee

here is a closest defect;

here is a closest defect;

https://tools.cisco.com/bugsearch/bug/CSCuo26558/?reffering_site=dumpcr

note: latest version of cucm 10.5.2 and onwards donot show this defect in lab; however the below workaround might still help.

try this workaround;


Workaround:
Under System > Enterprise Parameters, change the following settings:
Show Phone Display Locale > False
or
Default User Locale > English United State

Then the User Locale can be applied for the phones through Common Device Configuration under Device > Device Settings on the Cisco Unified CM Administration

if possible try this in a brief maintenance window.

- rate if this helps.

Beginner

it has been solved with

it has been solved with upgrade to  system version: 11.0.1.21900-11

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