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SIP/2.0 404 Not Found in incoming calls Gigaset N300A IP

When calling the number provided by our VOIP provider, you get a message 'non existent number.' We can make outgoing calls.

 

Our VOIP provider claims this is due to the configuration of our Gigaset N300A IP. There is however not so much to configure in the Gigaset and I think it might be a problem of the SIP server or in configuration of Cisco router.

 

This is a log they sent, showing the error SIP/2.0 404 Not Found:

 

U 2018/05/16 13:14:06.306976 212.29.174.81:5060 -> 84.35.137.245:5065

INVITE sip:0408706859@172.16.1.253:5065 SIP/2.0.

Record-Route: <sip:212.29.174.81;r2=on;lr;ftag=as61acbd7d;did=f8d.d510433>.

Record-Route: <sip:84.35.2.33;r2=on;lr;ftag=as61acbd7d;did=f8d.d510433>.

Via: SIP/2.0/UDP 212.29.174.81:5060;branch=z9hG4bK06c7.c9924751.0.

Via: SIP/2.0/UDP 84.35.2.37:5060;received=84.35.2.37;branch=z9hG4bK55eee3b7;rport=5060.

Max-Forwards: 68.

From: "0884636700" <sip:0884636700@84.35.2.37>;tag=as61acbd7d.

To: <sip:0408706859@84.35.2.33>.

Contact: <sip:0884636700@84.35.2.37:5060>.

Call-ID: 27a2ebec4d5a0ab81bb94f4056817943@84.35.2.37:5060.

CSeq: 102 INVITE.

User-Agent: Infopact.

Date: Wed, 16 May 2018 11:14:06 GMT.

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE.

Supported: replaces, timer.

Content-Type: application/sdp.

Content-Length: 228.

.

v=0.

o=root 2052315185 2052315185 IN IP4 84.35.2.37.

s=Infopact SDP.

c=IN IP4 84.35.2.37.

t=0 0.

m=audio 19448 RTP/AVP 8 101.

a=rtpmap:8 PCMA/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=maxptime:150.

a=sendrecv.

 

 

U 2018/05/16 13:14:06.341450 84.35.137.245:5065 -> 212.29.174.81:5060

SIP/2.0 404 Not Found.

Via: SIP/2.0/UDP 212.29.174.81:5060;branch=z9hG4bK06c7.c9924751.0.

Via: SIP/2.0/UDP 84.35.2.37:5060;received=84.35.2.37;branch=z9hG4bK55eee3b7;rport=5060.

From: "0884636700" <sip:0884636700@84.35.2.37>;tag=as61acbd7d.

To: <sip:0408706859@84.35.2.33>.

Call-ID: 27a2ebec4d5a0ab81bb94f4056817943@84.35.2.37:5060.

CSeq: 102 INVITE.

User-Agent: N300A IP/42.243.00.000.000.

Content-Length: 0.

.

 

U 2018/05/16 13:14:06.341812 212.29.174.81:5060 -> 84.35.137.245:5065

ACK sip:0408706859@172.16.1.253:5065 SIP/2.0.

Via: SIP/2.0/UDP 212.29.174.81:5060;branch=z9hG4bK06c7.c9924751.0.

From: "0884636700" <sip:0884636700@84.35.2.37>;tag=as61acbd7d.

Call-ID: 27a2ebec4d5a0ab81bb94f4056817943@84.35.2.37:5060.

To: <sip:0408706859@84.35.2.33>.

CSeq: 102 ACK.

Max-Forwards: 70.

User-Agent: Infopact Network Solutions SIP platform.

Content-Length: 0.

 

Can anybody give advice?

1 REPLY
Cisco Employee

Re: SIP/2.0 404 Not Found in incoming calls Gigaset N300A IP

Where is this Cisco router ? Where are your calls originating from and how is the router communicating with Gigaset ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
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