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SRST shared line is only single line

Level 1
Level 1

I am running SRST 3.4 which has 6 pots lines running into the router. The site doesn't have a receptionist all calls into the gateway route to a receptionist at the main office. The POTS line are setup to PLAR to the Attendant Console when in SRST mode I have an alias setup to route the calls to a shared line. My problem is that shared line in SRST mode is a single line so if a second call comes in the caller gets a busy. The phones at the site are all 7940 phones and the first line is the users extension with the second a the shared line. The other problem I have is the users are in and out of the office so I can't set a hunt group to a list of user because we never know who will be in. What are my option to allow multiple calls in with this setup?

3 Replies 3

Brandon Buffin
VIP Alumni
VIP Alumni

Under call-manager-fallback, enter the command "max-dn x dual-line".


Ok I have added that to my config. How many call wil that now accept? Two ??

Thats correct.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus